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Senior Technical Support Engineer

Sweden (Preferably Stockholm)

Full Time

About the Role

Stakater is looking for a Senior Technical Support Engineer with a solid experience in Platform as a Service (PaaS) and Software as a Service (SaaS) support to join our Hybrid Cloud Infrastructure (HCI) team.
In this role you will provide outstanding technical support to our customers inside the Managed Services support team. You will work closely with our customers, our Internal teams and Site Reliability Engineering teams to troubleshoot complex and challenging issues, and incorporate customer feedback, making Stakater App Agility Platform an even better offering. The customers you'll interact with will often be the last-level technical contacts on the customer side, like system administrators, architects, and solutions engineers. As a Senior Technical Support Engineer, you’ll be able to bring your innovative solutions to complex problems. You will get the opportunity to be a part of several Red Hat recognition programs to connect, recognize, and celebrate success.

Requirements

Primary Job responsibilities

  • Serve as the direct contact and adviser for customer inquiries about Stakater App Agility Platform - SAAP (a.k.a. Red Hat OpenShift as a service) on public clouds (AWS, Azure, GCP) and bare metal

  • Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues

  • Partner with Stakater cloud partners to jointly solve multi-vendor customer issues

  • Constantly work on your troubleshooting skills and keep up with the latest technology trends

  • Consult raised issues with engineers and developers to promote creative solutions and improve customer satisfaction

  • Contribute to the global Stakater knowledge management system

  • Cooperate with your colleagues on different projects; be a respected member of the global team

  • Work in Stakater ticketing systems and tools to directly assist SAAP customers while cooperating with other Red Hat’s engineers and teams

  • Be available to perform weekend shift duties on a rotational schedule

  • Contribute to the open source community and to the code of our offerings

Required Skills

Previous experience

  • Solid Linux experience at a Red Hat Certified Architect (RHCA)-like level excellent system administration skills

  • Experience working in technical support or in customer-facing roles

  • Good knowledge of containers, Kubernetes or Red Hat OpenShift Container Platform. Microsoft Azure knowledge is a plus

  • Solid troubleshooting skills and passion for problem-solving and investigation

  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

  • Ability to work as part of a team, open-minded and cooperative approach

  • Good communication skills and the ability to listen to customer issues

  • Desire to learn new things, ability to further grow and enhance your technical and interpersonal skills

Good to have

  • Scripting language skills or programming knowledge

  • Upstream involvement in open source projects like patches submitted for upstream inclusion

  • Red Hat certification

  • Experience with or certifications in Azure, AWS or GCP

  • Passion for open source software

Language skills

  • Verbal and written skills in English (Required)

  • Verbal and written skills in Swedish (Preferred)


Compensation

Salary

Up to 60.000 SEK/Month depending on past experiences

Benefits

  • Work Toys: Macbook, iPhone, Headphones (Sony/Bose), Smartwatch (if required)

  • Learning: Books and online courses, Conferences

  • Health and training

  • Insurance: Pension, Health Insurance, Occupational Group Life Insurance, Sickness Insurance, Accidental Insurance.

About the Company

Stakater is a leading Kubernetes experts company enabling enterprises to realize the full potential of Kubernetes and its ecosystem, by assisting their journey across Strategy, Development and Operations.
Stakater works with a wide range of clients in different industries to help them build out scalable platforms and infrastructure as code. We work to understand the nature of their business, the challenges they face and how they are attempting to apply the platform as a service as part of the solution. We also work with our partners in the open source community on projects like RedHat OpenShift to build a better experience for all users