24/7 Monitoring
Our SRE team monitors your cluster around the clock. Alerts, incidents, and escalations handled before you wake up.
Services / KubeCare
Day-2 Kubernetes,
handled
KubeCare is ongoing managed operations for your Kubernetes clusters — 24/7 monitoring, security patching, upgrades, cost optimisation, and incident response, all SLA-bound. Always-on coverage, not a one-off.
SRE on-call · Lifecycle stage 3 / 5
What's covered
The scope of "handled"
Everything that keeps a production estate healthy, carried by our SRE team instead of yours — continuously, and under SLA.
Managed Upgrades
Kubernetes and OpenShift upgrades planned, tested, and executed with zero downtime. Never be surprised by an EOL version.
Security Patching
CVE monitoring and patching with SLA-bound response times. We patch, you sleep.
Cost Optimisation
Monthly rightsizing analysis. We identify wasted resources and give you actionable savings recommendations.
Incident Response
P1 response in under 15 minutes. War room support, root cause analysis, and post-mortems with action items.
Monthly Health Reports
Cluster health, security posture, cost breakdown, and recommendations — delivered monthly.
The SLA
The SLA is the product
Response times you can plan around, committed in writing. While your cluster runs, our SRE team is on-call against these targets — continuously.
SRE on-call · responding now
99.9%
Uptime target
24/7
Coverage
| Severity | Description | Response | Covered |
|---|---|---|---|
| P1 | Critical — production down | < 15 min | |
| P2 | Major — degraded service | < 2 hr | |
| P3 | Minor — non-urgent | < 24 hr |
Response-time commitments per the KubeCare agreement.
How it works
From your cluster to ours, in three steps
We take an existing production estate under management without a rebuild — onboard, baseline, then run it.
01 / Step
Onboarding
We audit your cluster and stand up our monitoring and alerting stack against it.
02 / Step
Baseline
Establish runbooks, escalation paths, and the SLA agreement — your coverage, in writing.
03 / Step
Operate & Report
Continuous monitoring, patching, upgrades, and optimisation, with a monthly health report on metrics, incidents, and recommendations.
Deliverables
What the contract puts in writing
Coverage you can hold us to: response times committed, a monthly report on the estate, a planned upgrade cadence, and a live view of your security posture.
SLA-bound · reviewed monthly
- 01
-
SLA-backed incident response
P1 <15min, P2 <2hr, P3 <24hr response time commitment.
- 02
-
Monthly health report
Cluster metrics, security posture, cost breakdown, and recommendations.
- 03
-
Managed upgrade plan
Quarterly upgrade schedule with change windows and rollback plans.
- 04
-
Security posture dashboard
Real-time CVE tracking and patching status.
Related services
Often paired with
KubeCare
Ready to hand off cluster operations?
Tell us about your cluster and we'll scope a KubeCare plan.